Refund & Returns Policy

At Agave Resources Australia (ARA) we want you to be satisfied with your purchase. This policy explains how returns, repairs and refunds work for products bought through our online shop. It applies to physical goods (tools, equipment and merchandise). Plants and seedlings are supplied through enquiry and quote, not online checkout, so they are not covered by this policy.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not of acceptable quality, not fit for its stated purpose, or significantly different from its description, you are entitled to a repair, replacement or refund. For a major failure you may choose a refund or replacement; for a minor failure we may choose to repair the item. Please keep your proof of purchase.

Change of mind

In addition to your legal rights, we accept change-of-mind returns within 14 days of delivery, provided the item is unused, in its original condition and packaging, and in a re-saleable state. Change-of-mind returns are at your cost: return postage is paid by you. We recommend a tracked service, as we cannot process a return we do not receive. Some items may not be eligible for change-of-mind returns for hygiene or safety reasons; any exclusions will be noted on the product page.

How to start a return

Email us at info@agaveresources.com with your order number and the reason for return. We will confirm the return address and next steps. Please do not send items back before contacting us. [Return address to confirm.]

Refunds

Once we receive and inspect your returned item, we will let you know the outcome. Approved refunds are issued to your original payment method. Please allow [X business days] for the refund to appear, depending on your card issuer or bank. Original shipping charges are refunded only where the return is due to a faulty or incorrect item.

Faulty or incorrect items

If your item arrives damaged, faulty or incorrect, contact us at info@agaveresources.com within a reasonable time. We will arrange a repair, replacement or refund as required, and we will cover reasonable return postage costs for faulty or incorrect items.

Contact

Agave Resources Australia
info@agaveresources.com

This policy does not limit any rights you have under the Australian Consumer Law.